TeamLogger | Frequently Asked Questions

On the sign in page, please click on "Forgot Password" link and follow the instructions that appear on the screen.

On the sign in page, please click on "Reming Username" link and follow the instructions that appear on the screen.

Visit TeamLogger.com and click on Sign Up link in the top menu. Follow the instructions that appear on the screen.

After your trial is over, you can pay by purchasing TeamLogger credits using the PURCHASE CREDITS link in the menu that appears on the page after you sign in. Payments are made via PayPal. Any payment method supported by PayPal is accepted.

You can invite new employees by clicking on the INVITES link in the menu.

Click on INSTALL TIMER link in the menu after you log in.

When you invite an employee. You are asked to select the account type. There are two types of employee accounts: EMPLOYEE and ADMIN

EMPLOYEE accounts are standard accounts that do not have the permission to manage other accounts. Please note that project managers are also invited as EMPLOYEES.

ADMIN accounts are priviledged accounts and they can freely manage other accounts, account settings, project memberships and group memberships.

ADMINs and EMPLOYERS can change the account type of other users by using the EMPLOYEES link under the ADMIN section in the menu.

Please follow these steps:

1. Sign in using an EMPLOYER or ADMIN account and click on PROJECTS link under the ADMIN menu.
2. Click on PROJECTS link under the ADMIN menu
3. Click on ACTIONS link in the row that displays the name of the project
4. Click on Edit Project
5. Type the first few characters of the name of the employee you wish to designate as manager in the Project Managers field
6. Click on the name of the desired employee from the options that appear
7. Click on SAVE

Please follow these steps:

1. Sign in using an EMPLOYER or ADMIN account and click on PROJECTS link under the ADMIN menu
2. Click on GROUPS link under the ADMIN menu
3. Click on ADD NEW GROUP
4. Type the first few characters of the name of the employee you wish should be managed by your manager(s) in the GROUP MEMBERS field (Repeat this step if you wish to have more than one managed employees in a same group with the same manager(s))
5. Type the first few characters of the name of the employee you wish to designate as manager in the GROUP MANAGERS field (Repeat this step if you wish to have more than one managers)
6. Click on the name of the desired employee from the options that appear
7. Click on SAVE

Please follow these steps :

1. Sign in using an EMPLOYER or ADMIN account and click on PROJECTS link under the ADMIN menu
2. Invite the client by clicking on the INVITES link in the menu. (Choose CLIENT in the ACCOUNT TYPE selection)
3. Click on PROJECTS link under the ADMIN menu
4. Click on ACTIONS link in the row that displays the name of the project
5. Click on Edit Project
6. Type the first few characters of the name of the client in the Project Managers field
7. Click on the name of the client from the options that appear
8. Click on SAVE
9. If you do not wish to show screenshots to your client, please change the settings of the cleint's account by using the ACCOUNTS link under the ADMIN section in the menu.

Off-computer entries are for billable/official work that is done away from a computer screen. Employees can add off-computer work using the Add Off-Computer Time button in the client application.

Depending on the account options set by the EMPLOYER or ADMIN, off-computer entries may be disabled, or may be subject to approval by a group or project manager.

Click on the REVIEW OFF-COMPUTER ENTRIES link under the MANAGE section in the menu.

All the reports that you see on the TeamLogger website are exportable in CSV format. You can use Microsoft Word, iWork Numbers, LibreOffice or any text editor to open CSV formatted files.

Please follow these steps :

1. Sign in using an EMPLOYER or ADMIN account and click on ACCOUNTS link under the ADMIN menu
2. Click on SETTINGS link in the row that displays the name of the project
3. Change the settings as you wish.
4. Click On DONE.
5. Setting that affect client application may require client application to be restarted.