TeamLogger | Frequently Asked Questions

You can use TeamLogger in your organization in two modes: Timer Mode and Background Mode

Timer Mode: In timer mode tracking, your employee simply selects a project and a task and starts the timer using our lightweight desktop timer application. Teamlogger automatically records employee's screen activity by capturing screenshots and logs time spent on each task and project. TeamLogger also monitors the frequency and pattern of the employee's keyboard and mouse activity to show you how actively an employee is interating with his or her computer.

Background Mode: In background mode tracking, your employees do not need to start the timer manually every time they work. In background mode, timer automatically starts in the background (without a window) when the computer starts. It keeps logging time, activitiy level and screenshots without user intervention while running in the background. To enable this feature for your account, please reach out to contact@teamlogger.com

We store each screenshot for 120 days from the time it is captured.

You can download screenshots in the form of a zip file using our download feature if you wish to keep them for longer time.

Idle time calculation depends on the "idle timeout" value set in your account settings. Your employer or administrator can change this setting for your account from the Admin > Accounts menu.

If "idle timeout" value for your account is 5 minutes and you do not provide any input to your computer for 5 minutes or more, that duration will be considered as "idle" and will appear in your reports as "idle time".

Many tasks may involve significant amount of time to think between interactions with the computer. ( for e.g. programming, designing ). For such employees, employers and administrators should ensure that idle timeout setting is kept sufficiently large.

On-computer time is time spent working on a computer for e.g. editing a document, researching on the internet, editing photos and so on.

Off-computer time is billable time spent working away from a computer. For e.g. physical meetings.

On-computer time and Off-computer time appear separately in reports. You can only disable off-computer entries from settings.

On the sign in page, please click on "Forgot Password" link and follow the instructions that appear on the screen.

On the sign in page, please click on "Reming Username" link and follow the instructions that appear on the screen.

Visit TeamLogger.com and click on Sign Up link in the top menu. Follow the instructions that appear on the screen.

After your trial is over, you can pay by purchasing TeamLogger credits using the PURCHASE CREDITS link in the menu that appears on the page after you sign in. Payments are made via PayPal. Any payment method supported by PayPal is accepted.

For timer mode: You can invite new employees by clicking on the INVITES link in the menu.

For silent mode: Simply install tracker on employee machine.

Click on INSTALL TIMER link in the menu after you log in.

When you invite an employee. You are asked to select the account type. There are two types of employee accounts: EMPLOYEE and ADMIN

EMPLOYEE accounts are standard accounts that do not have the permission to manage other accounts. Please note that project managers are also invited as EMPLOYEES.

ADMIN accounts are priviledged accounts and they can freely manage other accounts, account settings, project memberships and group memberships.

ADMINs and EMPLOYERS can change the account type of other users by using the EMPLOYEES link under the ADMIN section in the menu.

For website usage tracking to work properly, you must install browser extension so that TeamLogger can correctly detect active website.

If you are using Google Chrome or Microsoft Edge as your browser, please install the extension given at at the following link: https://chrome.google.com/webstore/detail/add-url-to-window-title/ndiaggkadcioihmhghipjmgfeamgjeoi/related?hl=en

If you are using Mozilla Firefox as your browser, please install the extension given at at the following link: https://addons.mozilla.org/en-US/firefox/addon/domain-in-title/

Please follow these steps:

1. Sign in using an EMPLOYER or ADMIN account and click on PROJECTS link under the ADMIN menu.
2. Click on PROJECTS link under the ADMIN menu
3. Click on ACTIONS link in the row that displays the name of the project
4. Click on Edit Project
5. Type the first few characters of the name of the employee you wish to designate as manager in the Project Managers field
6. Click on the name of the desired employee from the options that appear
7. Click on SAVE

Please follow these steps:

1. Sign in using an EMPLOYER or ADMIN account and click on PROJECTS link under the ADMIN menu
2. Click on GROUPS link under the ADMIN menu
3. Click on ADD NEW GROUP
4. Type the first few characters of the name of the employee you wish should be managed by your manager(s) in the GROUP MEMBERS field (Repeat this step if you wish to have more than one managed employees in a same group with the same manager(s))
5. Type the first few characters of the name of the employee you wish to designate as manager in the GROUP MANAGERS field (Repeat this step if you wish to have more than one managers)
6. Click on the name of the desired employee from the options that appear
7. Click on SAVE

Please follow these steps :

1. Sign in using an EMPLOYER or ADMIN account and click on PROJECTS link under the ADMIN menu
2. Invite the client by clicking on the INVITES link in the menu. (Choose CLIENT in the ACCOUNT TYPE selection)
3. Click on PROJECTS link under the ADMIN menu
4. Click on ACTIONS link in the row that displays the name of the project
5. Click on Edit Project
6. Type the first few characters of the name of the client in the Project Managers field
7. Click on the name of the client from the options that appear
8. Click on SAVE
9. If you do not wish to show screenshots to your client, please change the settings of the cleint's account by using the ACCOUNTS link under the ADMIN section in the menu.

Off-computer entries are for billable/official work that is done away from a computer screen. Employees can add off-computer work using the Add Off-Computer Time button in the client application.

Depending on the account options set by the EMPLOYER or ADMIN, off-computer entries may be disabled, or may be subject to approval by a group or project manager.

Click on the REVIEW OFF-COMPUTER ENTRIES link under the MANAGE section in the menu.

All the reports that you see on the TeamLogger website are exportable in CSV format. You can use Microsoft Word, iWork Numbers, LibreOffice or any text editor to open CSV formatted files.

1. Login to TeamLogger website using Employer/Admin user account.
2. Go to "Admin" menu and then click on "Accounts"
3. Click on "INACTIVE" tab. This will show you the list of inactive accounts.
4. Click on "REACTIVATE" button to the right of the name of the employee you wish to reactivate.

Please follow these steps :

1. Sign in using an EMPLOYER or ADMIN account and click on ACCOUNTS link under the ADMIN menu
2. Click on SETTINGS link in the row that displays the name of the project
3. Change the settings as you wish.
4. Click On DONE.
5. Setting that affect client application may require client application to be restarted.